Shehan Huq, PMP® Toronto, ON, Canada/ Dubai, UAE
Senior Business Systems Consultant | Project / Program Manager | Strategy Consulting
12851270 Canada Inc.
Toronto, ON, Canada
Project Proxima Global Solutions,
UAE
Cell: + 1 416 731 0256 | +971 56 978 8647 | +971 50 296 2059(Botim)
PROFESSIONAL OVERVIEW
As an independent consultant, I possess expertise honed through engagements with top-tier clients, including Canada’s Big 5 banks, hedge fund companies, government agencies, leading global consulting firms, and insurance companies. I have a proven track record of successfully managing large-scale programs with budgets exceeding $9 million, such as the T+1 Program at RBC Wealth Management, and driving strategic business outcomes. Additionally, I have led cybersecurity initiatives connected to a program with a $60 million allocation by RBC US and Canada, demonstrating my capability to handle high-impact projects and deliver results-driven solutions.
Key Achievements:
– Sun Life: Championed the creation of a fee-based revenue stream, transitioning SLCSI from a solely commission-based model. Adapted frameworks from a subsidiary to SLCSI’s unique requirements, establishing a scalable and sustainable fee-based model.
– RBC Wealth Management: Lead Business Analyst for the T+1 Settlement Program, managing 10-12 projects impacting critical applications with a budget of $9 million. Led what-if scenario analysis within the T+1 program, using financial modeling to assess outcomes and inform strategic decisions.
– DXC Luxoft: Managed a high-impact regulatory reporting project for a leading North American bank, focusing on CFTC 2 Phase 1 reporting rewrites and other regimes (EMIR, IIROC) for complex OTC derivative products. Delivered recommendations that met strategic objectives, earning positive feedback from senior management.
– TD Securities: Identified opportunities for scalable and synergistic solutions for the T+1 Migration Program, a complex global regulatory initiative. Developed a strategic roadmap for end-to-end project rollout, utilizing Jira for storyboards, backlogs, and advanced roadmaps.
– RBC I&TS: Co-led key projects including FX Confirmation Automation, Transaction-Management Reconciliations, Data Integration/Remediation, and Fund Accounting Automation. Enhanced FX Confirmation Automation by cleaning up years of duplicate, inactive, and inaccurate accounts.
– Guardian Capital: Led the white-label product launch, involving risk frameworks, market data, trade operations, compliance, legal, and training. Defined, authored, and conducted UAT testing, including interactions with XML.
– RBC Cybersecurity Initiative: Jointly led a cybersecurity risk management program, addressing vulnerabilities in access management models and automating user access attestation reviews. This project was connected to a program with a $60 million allocation by RBC US and Canada.
CAREER SUMMARY
- A certified Project Management Professional (PMP)® as of 2024, with over a decade of experience working for all Big 5 Canadian banks, major insurance companies, and global heavy hitters such as leading US and Swiss banks and European consulting firms, I bring strategic leadership and cross-functional collaboration to executive roles. My expertise includes regulatory compliance, program management, operational optimization, and extensive domain knowledge in Capital Markets, Wealth Management, Investor & Treasury Services, Pensions, Banking, Custodial, Insurance, and Brokerage industries.
- Proven track record of successfully managing large-scale programs with budgets exceeding $9 million, such as the T+1 Program at RBC Wealth Management, driving strategic business outcomes and delivering results-driven solutions.
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- Key areas of expertise:
- Business transformation and growth strategy development
- Operations optimization and process improvement
- Project management (PMP certified)
- Business analysis and solution development
- Digital transformation and systems implementation
- Industry expertise in global securities, capital markets, wealth management, insurance, government agencies, and financial services
- Cybersecurity and risk management
- My process modeling skills encompass BPMN, flow charts, business object modeling, and entity-relationship diagramming using tools like Lucidchart, Draw.io, Miro, and MS Visio. I consistently leverage AI tools like MS Copilot and ChatGPT to streamline and enhance program documentation and client communication alongside MS Suite tools, Power BI, Tableau for comprehensive data analysis, impactful presentations, and process documentation.
- Developed proficiency in project management and DevOps tools like SharePoint, Confluence, Jira, MS Project, Mural, Visio, and Adobe. Additionally, my risk management expertise involves utilizing qualitative and quantitative models, simulations, and decision tree analysis to effectively identify, assess, and mitigate potential project risks.
PROFESSIONAL EXPERIENCE
SUN LIFE, TORONTO, ON (Aug 2023 – Present )
Business Systems Consultant
Strategic Development
- Championed the creation of a fee-based revenue stream, transitioning SLCSI from a solely commission-based model. Collaborated with senior leadership (AVP, VP) and stakeholders to formulate and execute policies.
- Adapted frameworks from a subsidiary to SLCSI’s unique requirements, establishing a scalable and sustainable fee-based model in close cooperation with stakeholders.
Business Analysis and Requirements Elicitation
- Led discovery workshops with business and technical teams to pinpoint client needs, define project scope, and gather requirements for fee-based revenue streams.
- Evaluated business requests, emphasizing process-system integration, and developed business capabilities and strategic roadmaps.
Process Improvement and Implementation
- Assessed and articulated user and data requirements, translating them into options analysis, system requirements, user stories, and data mapping documents.
- Partnered with stakeholders to create robust procedures for fee calculation, billing, and revenue recognition.
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Leadership and Collaboration
- Collaborated with cross-functional teams to address high-priority backlog items and provided feedback on business and technical documentation.
- Cultivated strong relationships with senior leadership, stakeholders, and team members, enhancing communication and driving project success.
Technical Skills and Expertise
- Utilized Confluence, SharePoint, and Miro for project management, collaboration, and documentation.
- Leveraged expertise in Canadian securities (stocks, mutual funds, ETF) and IIROC/MFDA regulations to inform business system analysis and requirements elicitation.
Risk Management
- Conducted risk assessments and employed financial modeling to identify and mitigate risks, ensuring program stability and compliance.
RBC WEALTH MANAGEMENT TECHNOLOGY, TORONTO, ON (Aug 2023 – Dec 2024)
Program Business Analyst/Project Management
- Strategic Leadership: Lead Business Analyst for the T+1 Settlement Program, managing 10-12 projects impacting critical applications.
- Cross-Functional Collaboration: Partner with project managers, business system analysts, quality engineers, and product owners to drive project success.
- Regulatory Liaison: Interface with authoritative bodies (CCMA/TMX, CDS, DTCC, SIFMA) to align with industry-wide initiatives.
- Stakeholder Alignment: Collaborate with product owners, vendor representatives, data system technologists, and architects to ensure seamless functional, regression, and industrial testing.
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- Requirement Management: Oversee business process modeling and manage requirements for new initiatives.
- Process Optimization: Enhance UAT processes by developing comprehensive program-level documentation.
- Quality Assurance: Define and articulate test scenarios and criteria for production implementation verification.
- Industry Insights: Conduct research on industry updates and contribute to program-level communication plans.
- Execution Excellence: Ensure effective execution and documentation of UAT, PIVs, and QE certifications.
- Risk & Stakeholder Management: Participate in RAID management and support program managers with stakeholder engagement and roadmap development.
- Risk Management: Utilize what-if analysis for risk assessment and mitigation.
- Compliance Leadership: Co-lead AODA compliance initiatives and manage access control models, collaborating with product owners and QA teams.
- Accessibility Standards: Enable testing processes to ensure AODA standards compliance, identifying gaps, and devising remediation strategies.
- Cybersecurity Oversight: Jointly lead a cybersecurity risk management program, addressing vulnerabilities in access management models and automating user access attestation reviews.
- Lifecycle Management: Manage requirements across the SDLC, collaborating with cross-functional teams for seamless integration. Utilize tools such as JIRA, Confluence, and SQL for workflow management, data validation, and Agile methodologies.
- Data Integration: Lead data integration activities (data model rebuilds, data design, and data cleansing), including source identification, mapping, transformation, and validation. Oversee deployment, monitoring, documentation, and training.
- Governance Reporting: Deliver comprehensive program updates during governance calls for stakeholder alignment.
DXC LUXOFT, TORONTO, ON (April 2023 – July 2023 )
Consultant (Strategic Advisory Role: Various Business Verticals)
- Regulatory Project Leadership: Managed a high-impact regulatory reporting project for a leading North American bank, focusing on CFTC 2 Phase 1 reporting rewrites and other regimes (EMIR, IIROC) for complex OTC derivative products.
- Comprehensive Scope Management: Addressed key issues such as legacy system modernization, pre-trade modules, regulatory operations, control deficiencies, and data governance.
- Stakeholder Navigation: Successfully managed stakeholder relationships and expectations within a complex political environment.
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- Trade Lifecycle Analysis: Conducted end-to-end trade lifecycle process analysis, mapping data flows, dependencies, controls, and risks across multiple functions.
- Conflict Resolution: Proactively resolved conflicts, ensuring alignment among front office, middle office, back office, compliance, and other key areas.
- Vendor Assessment: Conducted needs assessments on vendor reporting solutions and regulatory governance bodies, evaluating cost/benefit factors.
- Benchmarking Excellence: Benchmarked the bank’s regulatory reporting against industry peers, delivering recommendations for optimization.
- Strategic Investigations: Explored the potential of ISO 2022 and contributed to progress through strategic vendor partnerships.
- High-Quality Deliverables: Delivered recommendations that met strategic objectives, earning positive feedback from senior management.
- Consulting Reports: Drafted comprehensive consulting reports with assessments and recommendations for modernizing legacy trading systems and applying lean six sigma methods.
- Business Capability Modelling: Leveraged business capability models to assess the bank’s current and future state, providing strategic advice to align regulatory reporting capabilities with overall business goals. Identified gaps and opportunities for enhancing business capabilities, ensuring alignment with strategic objectives and regulatory requirements.
TD SECURITIES, TORONTO, ON (Nov 2022 – Feb 2023 )
Senior Program Business Systems Analyst
- Scalable Solutions Development: Identified opportunities for scalable and synergistic solutions for the T+1 Migration Program, a complex global regulatory initiative.
- Cross-Functional Requirement Elicitation: Gathered and defined cross-departmental and cross-border requirements, producing a comprehensive work-breakdown-structure with a focus on operations process optimization, technology configurations, data integration/remediation, and compliance updates (e.g., RPA platforms such as UiPath).
- Strategic Roadmap Creation: Developed a strategic roadmap for end-to-end project rollout, utilizing Jira for storyboards, backlogs, and advanced roadmaps.
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- Complexity Management: Simplified complexity by creating real-time, utilitarian dashboards and Gantt charts in Jira.
- Stakeholder Task Management: Effectively managed volatile and multi-strata stakeholder task assignments using Jira’s team management functionality.
- Centralized Communication: Streamlined communication via Confluence, encouraging collaboration among diverse global groups.
- Educational Base Establishment: Established a centralized educational base, leveraging industry and vendor documentation to align internal stakeholders and secure buy-in for enterprise-wide adoption.
- Systems-Thinking Approach: Employed a systems-thinking approach to guide stakeholders in impact, causal-effect, root-cause, and statistical analyses for a non-linear initiative.
- Workshop Leadership: Led workshops across various work streams to narrow down multi-project dependencies, risks, and constraints (RAID).
- Alignment Facilitation: Facilitated alignment between developers, data architects, and operations for a data cleanup project, addressing business logic failures due to duplicate, inactive, and redundant data.
- Stakeholder Engagement: Addressed challenging stakeholders by customizing project literature to drive integrative solutions.
- Ambiguity Management: Managed ambiguity in a complex and evolving scope by engaging with relevant industry participants (e.g., DTCC, CDS, SEC, IIROC, vendors).
- Resource Reprioritization: Reprioritized resource assignments based on evolving scope, focusing on “must-haves” such as tech reconfigurations.
- Consensus Building: Bridged gaps between operations and development teams to drive consensus using process mining and modeling techniques.
GUARDIAN CAPITAL, TORONTO, ON (Sept 2020 - Oct 2021 )
Business Systems Analyst
- Strategic Collaboration: Worked with all business lines and vendors to document requirements, test system implementations, and document business processes in a hybrid project-management environment.
- Product Launch Leadership: Led the white-label product launch, involving risk frameworks, market data, trade operations, compliance, legal, and training.
- Change Management: Ensured that all change requests, RFPs, and RFQs were documented and prioritized effectively.
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- Data Analysis Expertise: Performed data analysis and validation using SQL and Business Intelligence software (Dataphile).
- Cross-Functional Documentation: Collaborated with various departments within the Guardian Capital Group to document business/systems requirements for new reports, processes, and system implementations (BRDs, FRDs).
- Solution Development: Liaised with business areas and IT to evaluate and develop solutions based on requirements.
- Requirements Management: Managed the requirements gathering process for scheduled upgrades, migrations, and approved projects.
- Process Optimization: Identified high-level processes, modeled current vs. future states, and performed gap analysis.
- Expert Engagement: Worked with SMEs to produce accurate functional decompositions, process maps, user journeys, business object modeling, test cases, and engage efficiently in testing and regression testing.
- UAT Leadership: Defined, authored, and conducted UAT testing, including interactions with XML.
- Defect Management: Investigated and documented system bugs and managed defect resolution.
- API Requirements: Established API requirements with structured data formats such as JSON and XML.
- Project Management Tools: Utilized MS Project and Adobe InDesign for design/editing fillable forms based on changing/new requirements.
- Stakeholder Engagement: Successfully hosted and led meetings with large groups, including senior-level stakeholders.
- Notable Projects: Led significant projects such as the white-label product (Algorithmic Investment Platform) launch, CRM2 reporting, and migration to a new custodian platform.
GENERATION WEALTH MANAGEMENT, TORONTO, ON (Sept 2019 - Aug 2020)
Business Analyst/Operations Manager
- Financial Leadership: Provided overall financial leadership and operational support, ensuring seamless backup and job sharing among team members.
- Operational Oversight: Managed trade settlements, trade operations, daily reconciliations (e.g., GL accounts, market positions), margin calls, journal entries, new account openings, transfer processing, EFTs, wire transfers, new issues, account document updates, statement production, tax reports, management and performance fees, performance measurement, and marketing database updates.
- Data Analysis: Performed data analysis and validation using Excel and VBA Macros, ensuring data integrity and accuracy.
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- Payment Systems Expertise: Worked with both SWIFT and ACH payment systems to streamline financial transactions.
- Client Transition Management: Collaborated with IT, custodians, brokers, and internal stakeholders to transition client IRA accounts, defining scope, identifying stakeholders, setting goals, creating schedules, assigning tasks, and assessing risks.
- Portfolio Management: Maintained the portfolio management system, assisted with trading instructions, calculated quarterly management and performance fees, conducted daily reconciliations, manual pricing, and statement preparation.
- Reporting and Compliance: Assisted in the completion of various reports (e.g., foreign exchange, client-specific reports, quarterly newsletter, compliance reports, AML reporting), and managed Trust Unit tax reporting.
- System Improvements: Liaised with IT consultants and vendors to identify process improvements and address ongoing issues.
- Automation Initiatives: Identified gaps in processes and automated reports, such as Quarterly Management Reports and Daily FX Reports.
- Cross-Functional Collaboration: Engaged in cross-functional projects, developing security policies and procedures for the billing and provisioning system, ensuring Segregation of Duties (SOD) and Customer Privacy Policy.
MANULIFE, TORONTO, ON (April 2019 - Sept 2019)
Business Analyst
- Global System Implementation: Supported the rollout of a Global Reconciliation System and established a Reconciliation Centre of Excellence for the Investment Division.
- Team Oversight: Managed the Reconciliations team in Manila, Philippines, ensuring operational efficiency and performance.
- Process Analysis & Enhancement: Analyzed existing processes and systems, identifying opportunities for enhancements and streamlining operations.
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- Utilized Systems: Leveraged systems such as SimCorp, Power BI, Bloomberg, SharePoint, and Skype for Business to optimize processes.
- Management Reporting: Prepared management reports for aged/high-risk exceptions, providing value-added rationale and actionable next steps.
- Cross-Functional Liaison: Coordinated with reconciliation teams, business operations (middle and back offices), front office, IT teams, system analysts, vendors, custodians, and accounting and cash teams to resolve exceptions.
- Procedure Enhancement: Enhanced procedural documentation and updates with reconciliation teams across North America and Asia.
- Meeting Support: Supported internal operational meetings, bringing together reconciliation teams, business operations teams, vendors, custodians, IT, and application-support analysts.
- Audit Assistance: Assisted with internal and external audits of reconciliation processes, ensuring compliance and accuracy.
- Documentation & Tracking: Maintained documentation and tracked system enhancement and process improvement requests.
- Training Coordination: Developed and coordinated training plans for the new platform, engaging reconciliations, middle and back-office teams.
- System Testing & Implementation: Participated in the testing and implementation of the new reconciliation system, contributing to project meetings and strategic discussions.
- Inventory Management: Supported the compilation of account and file inventory lists for the global system rollout.
- Vendor Collaboration: Worked with external vendors to set up source file connectivity with brokers and custodians.
- Requirement Translation: Translated requirements into use cases for reconciliation process enhancements, ensuring alignment with strategic objectives.
SCOTIABANK, TORONTO, ON (Oct 2015 - Jan 2018)
Business Process Analyst
- Risk Management Reporting: Analyzed daily risk operating reports for various stakeholders, addressing reconciliation breaches and ensuring timely corrective actions.
- Trading Oversight: Monitored trading limitations, operations, settlements, risk limits, market exposure limits, PnL, and asset pledge limits, taking corrective action as needed.
- Stakeholder Relationship Management: Maintained excellent relationships with stakeholders, clients, team members, and executives, ensuring effective communication and collaboration.
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- Data Analysis & Validation: Performed data analysis and validation using SQL scripts for test case preparations, ensuring accuracy and reliability of data.
- Regulatory Reporting Migration: Led the migration and redesign of IIROC monthly Capital Concentration reports, liaising extensively with Compliance, IIROC, auditors, SMEs, Technology, and Vendors.
- Regulatory Compliance: Monitored regulatory trading requirements (EMIR, OSFI, CFTC 1, MiFID 1) and executed daily accurate reporting to FCA.
- Financial Calculations: Delivered delta calculations on futures and options contracts, including PnL attribution due to price moves.
- Collateral Management: Processed, settled, and reconciled collateral delivery/receipt and pledged securities, proactively monitoring margin requirements and margin calls.
- FX Reconciliation: Ensured daily accurate FX Reconciliation utilizing Wallstreet FX application, resolving data/technical mapping discrepancies.
- Trade Rate Discrepancy Resolution: Identified and corrected give-up trade rate discrepancies between internal and FIA platforms.
- Requirement Translation: Translated problems into viable requirements to facilitate development, working closely with IT professionals to develop exception reports and improve existing technology.
- Funding Forecasting: Forecasted funding requirements to proactively avoid overdrafts.
- Account Monitoring: Monitored segregated and non-segregated accounts, advising or escalating to appropriate parties on violations.
- Clearing & Execution Initiatives: Led new initiatives with clearing and execution brokers to request changes in processing, ensuring alignment with strategic objectives.
- UAT Leadership: Assisted in the preparation, execution, and validation of test cases for the Oracle migration initiative, serving as the UAT lead.
- Policy & Procedure Documentation: Documented policies and procedures for BAU reconciliation processes (Book of Record vs Exchange vs Regulatory).
- Audit Facilitation: Facilitated audits by providing appropriate documentation and clarifications, ensuring compliance and transparency.
- Financial Settlements: Settled daily PnS, PnL with brokers, exchange, and related Nostro/Vostro accounts, balancing daily GL books based on varied price sources and MTM accounting principles.
- Trade Dispute Management: Managed trade disputes between traders’ books, exchange, and execution broker trades/positions.
- Vendor Fee Reconciliation: Reconciled fees paid to all vendors and suppliers.
- Trade Allocation: Managed trade allocation (EFP, EFS, Block, Delivery, Settle, Assignment/Exercise, and Give-Up trades), utilizing applications such as ADP & Rolfe & Nolan for back-office processing solutions.
- Self-Clearing Project Management: Assisted in managing self-clearing initiatives/projects for CME Group and ICE Europe and ICE US.
- Policy Establishment: Established exchange-traded derivative trade policies for operations and risk management mandates.
- Contract Management: Maintained records of Give-Up agreements and other non-regulatory contracts.
- Service Provider Relationships: Established long-term relationships with service providers such as JPM, Credit Suisse, CME Group, and ICE.
- ISDA & Collateral Management Exposure: Gained exposure to ISDA agreements and collateral management practices.
INVESTMENT TECHNOLOGY GROUP, TORONTO, ON (Jan 2015 - Sept 2015)
Analyst/FX Specialist
- Highlights: Managed algorithmic/dark pool trading reconciliations, FX payment accounting, FX direction, accuracy, and SWIFT transactions
BMO NESBITT (TORONTO, ON)
Analyst, Listed Derivatives/FX
SENECA COLLEGE (TORONTO, ON)
Professor of Business Communications (Finance Undergrad)
OMERS CAPITAL MARKETS (TORONTO, ON)
Senior Analyst- Trade Operations (Equity, Fixed Income, Money Market, FX)
UBS WEALTH MANAGEMENT (TORONTO, ON)
Operations International Specialist
UNITED WAY (TORONTO, ON)
Marketing and Campaign Specialist
STATE STREET (TORONTO, ON)
Senior Corporate Actions Analyst/Researcher/Trade Operations
EDUCATION
- Project Management Professional (PMP)® Certified 2024
- PMP (Project Management Professional) 2024 Exam Preparation Education Edge (Toronto, ON, Canada)
- Post-grad program in Business Analysis, Purdue University (U.S.)
- Investment Dealer Compliance Course, Canadian Securities Institute, Toronto, ON
- Super Excel Course, Super Excel Inc., Toronto, ON
- Bachelor of Arts – Major in English, York University, Toronto, ON
- Canadian Securities Course (CSC), Canadian Securities Institute, Toronto, ON
- Advanced 3-Year Diploma –Business Computer Systems (Focus on Accounting, Finance and I.T. including Systems Analysis and Design, Visual Basic, CRM, SAP), Seneca College, Toronto, ON
- Continuing Professional Education & Seminars Topics include (but are not limited to): Volcker, Dodd-Frank, AML, Bloomberg, Securities Industry (Olmstead Associates), and Swaps
COLLABORATIVE ACHIEVEMENTS: CLIENT INITIATIVES
EVENTS
I’m happy to share that I’ve obtained a new certification: Project Management Professional (PMP)® from Project Management Institute! View my complete post …
Participated in the 2025 Fintech Award Conference, Dubai/UAE. Highlights to be shared shortly.
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